DIVINE SHIMLA MANALI & KASOL PACKAGE_

TERMS & CONDITIONS

INFORMATION :
Rates may change during festivals or peak season (i.e. New Year, Holi, Diwali, Long
Weekends etc.).
Christmas & New Year Gala Dinner charges will be according to Hotel Policies.
Simila’s hotels will be given in case selected hotels are sold out/ under
maintenance/ have service issues.
Free stay facilities for Children below 5 years in a parent’s room without extra bed and meals.
Milk/Meal Charges for infants or children below 5 years are directly payable at the hotel.
Standard check in time is 12:00 noon and early check-in will be subject to
availability and extra cost will be applicable according to hotel policy.

Packages Note:
All our packages are customizable Fixed Departures.
Guests are requested to have every discussion in written as verbal communications will not
been tertained.
The packages offered by Glide Vista Travels can be customized according to guest’s wish. To
ensure smooth services, Company can also make alternations in the tour. The reasons for
such changes can be acts of god, technical problems, sudden service issues, government
policies or any other similar situation.
Package will not be considered booked until advance amount have not been received by us.
Travel dates of DND (Date not decided) packages should be affirmed within 3 Months of
invoice issuance date.
Delays may lead to certain inconveniences.
To give better experiences to our guests, our company also rolls out special offers. This
includes upgraded. Hotels, Room Category, and Vehicle Type. No additional cost will be
levied for such upgrades and this exciting news will be shared with you either before or
during the trip.

Package Costing Notes:
Any Changes, Upgrades and Add-ons in the tour package may attract additional cost.
We have the right to recover a fair amount if child/children age is informed wrong to the company.
Prices for early check in, late check out, rooms for fresh up or any upgrade in room category
will cost extra according to Hotel Policies.
Hotels may apply extra cost for using games room, disco, spa, gym or any other amenities.
Also, amount paid for the room doesn’t include room heater charges, Mini Bar, Telephone
bills etc. The amount for these services will be directly paid at hotel.
Taxi will be used according to the above itinerary.
For Extra timings or off route destination extra cost will be levied.
Guests will solely be responsible to bear the penalty charges for inconveniences caused by
them during the tour.
This includes any damage done to hotel property or vehicle, carrying out prohibited activities, conflicts with other people or any similar disruptions.
Extra cost may be charged due to natural calamities/political disturbances/ new orders passed
by government/risks to lives or any other situations over which company has no control.
Freebies and Discounts offered by Glide Vista Travels are for limited time only. After that regular rates /inclusions will be applicable. Thus, guests are advised to book their package before the cut off dates.

Services Note:
Guests can avail only those services as mentioned in booking voucher
Check in & Check out time will be according to Hotel Policy. Also, early check in and late
check-out scenarios will be subject to availability.
In every package, base category rooms will be reserved in hotels unless until specified by executives.
Meal timings must be followed as per instructed time by the hoteliers. Packages booked with
meal plans will have Fixed Menu (Buffet or Room Service).
Transfers must be followed as per instructed time by the transporters.
Flights, trains, stay arrangements, certain sightseeing’s, adventure activities or similar services
will be subject to ideal weather conditions or Season period.
Any complimentary services (If not provided) cannot be claimed in form of cash or
alternative services.
For No Shows or any un-availed service, Glide Vista Travels shall not be responsible. This
includes missed flights, meals, transfer or any other booked services. For alternative arrangements
extra cost will be levied.
Due to geographical differences, few places may not have as lavish facilities as that of
developed tourist destinations.
In such places, Hotels are categorized on the basis of location, services and costing and not as 3
star,4 Star and so on.
The vehicle types are limited and may not be of latest models. Also general infrastructure
such as hospitals, petrol pumps, ATMs etc may also be missing. Thus, Guests are requested to
be well- prepared for such destinations in advance.
Glide Vista Travels shall not be responsible for any delays or cancellations due to Heavy
Traffic Jams, blocked roads, technical faults, strikes, natural disasters or any unforeseen event.
Such situations may also demand for some extra services vis-a-vis extra cost.
Please notify about your complaints or claims within 7 days of “See Off dates as beyond this
period issues may not be promptly resolved.

Documents Note :
Screenshots of identity proof and payment receipt are required in order for the confirmation
letter to be released

Cancellation & Refund Policy
All the cancellations must be communicated in written. Token amount is non refundable in
any cases.
Cancellations made 15 Days prior to travel date will attract cancellation charges.
Cancellations charges will vary from 25 % – 50% of the total tour package cost.
100 % Retention charges will be levied for bookings cancelled within 15 days of travel date or No
show scenarios.
No refunds will be given in case of missed or unused services. This includes Flights, Trains
Hotel stays, meals, sightseeing, transfers, entry ticket, permits or any other Glide Vista Travels services.
Glide Vista Travels has the right to cancel your Invoice due to insufficient Advance Amount i.e. 50% of
the total tour Package Cost.
In case, clients are suspected to indulge in any kind of illegal activity or violent behaviour, Glide Vista Travels will immediately stop the services while holding all the refunds.
The customers are advised to read the confirmation voucher carefully and approve it within
24hours of issuance. Any errors/changes shall not be entertained afterwards.
Kindly carry confirmation Voucher, ID Proof, Volvo Tickets, Flight Tickets, Permits, Visa, passport
etc depending upon the package type, destination and inclusions. These documents are
mandatory during check-in /check-out procedures.
Few adventure activities may require you to sign Indemnity bond. In such scenarios, Glide Vista Travels will not hold any liabilities.

Amendment Policy : (Prepone & Postpone)
All amendments must be communicated in written.
In order to Prepone /Postpone the tour, please reach us 15 days prior to the journey date. Glide Vista Travels does not charge anything if Postpone/ Prepone happens once. Postponing &
Preponing your tour second time will attract 15 % of the total tour package cost. We do not
accept any changes in plan within 15 days of travel date except in cases of force majeure or
political disturbances.
In all Prepone or Postpone scenarios, services and costing will be subject to availability
and season/off season time.
The validity of “Postponed Packages” is 1 Year from the date of booking.
The invoice Number allotted to you is transferable i.e. you can pass your booking to any of your
friends/ relatives. (Please Note: In order to transfer your booking you must meet the above
terms and conditions first).
Few service providers may apply Postpone/Prepone charges even after meeting above
requirement .In such cases Postpone/Prepone charges will deducted from the advance amount
deposited.